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Shared services 'will become essential for public sector'

7 June 2012

Shared service models are set to become increasingly widely adopted in the UK public sector, according to a report from ICT sector professional body Socitm.

Despite the disappointing outcomes of some shared service initiatives implemented thus far, Socitm Insight's report suggested that this model could offer various benefits if implemented correctly.

Important measures include forming a robust strategy, deciding whether the shared model will support frontline or back office functions, establishing benchmarks and adopting a solid governance framework and procurement plan.

Martin Greenwood, author of the report, said the recent McClelland review on Scottish public sector IT "made an important statement about the huge opportunity for sharing ICT across the sector".

He added that there is "every reason" to believe that similar reviews in England, Wales or Northern Ireland would offer similar conclusions.

This comes after the local authorities across Gloucestershire and Oxfordshire recently launched a cross-border shared service arrangement that aims to deliver significant savings.

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Categories: Central Government, Public Sector

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