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Change management 'necessary when implementing healthcare IT systems'

23 February 2012

Healthcare providers that implement new IT systems for their operations have been reminded of the need to use proper change management strategies when overseeing the process.

Andrew Wiesenthal, a director at Deloitte Consulting, stated during a talk at the recent 2012 Healthcare Information and Management Systems Society conference that better use of modern IT can improve efficiency, reduce errors and enhance transparency.

However, many organisations undermine their ability to achieve all of these benefits by failing to ensure their staff know how to use the new systems optimally.

Mr Wiesenthal said it is vital to first identify the benefits that companies wish to achieve, take into account all the associated costs then communicate these facts to members of the executive leadership.

He warned that major losses in productivity await organisations if they "aren't prepared to make this investment with your eyes open and target the benefits and invest beyond the day of go-live".

Recently, leadership consultancy First100 stated that difficult economic climate has created a business environment in which speed has become more important in change management.

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Categories: Healthcare, Public Sector


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