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Change management 'can prevent IT resource wastage'

8 December 2011

Change management should be considered an essential function by companies that are seeking to make the most out of investments into new IT systems.

David Markus, founder of IT services company Combo, told Smart Company that too often, companies' investment in new computer hardware is wasted due to staff not coming to terms with the system effectively.

It is therefore vital that the transition process is planned effectively, meaning firms will need to align their IT needs with their business strategy and involve the team who will be working with the new system in the change management process.

This may involve conducting extensive trials and being prepared to alter working patterns to accommodate the new IT setup, as well as providing comprehensive training at all stages.

"What we don't want to do is spend our money implementing new systems to find the staff won't, or can't, use them," he cautioned.

Last month, management consultant Hilary Briggs noted that change management issues should be considered a key priority by all companies, regardless of size.

Categories: Functional Practices


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