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Business process management 'can be fraught with pitfalls'

27 February 2012

Companies that are attempting to improve their business process management (BPM) have been advised to avoid the common pitfalls associated with these initiatives.

A report from Gartner has warned that the scale and variety of skills, attributes and tools which are required for successful BPM efforts can often create a number of challenges that many business leaders do not foresee.

For example, many firms fail to create readily available data to demonstrate value delivered, while others attempt to employ a BPM suite without fully understanding it.

Other common pitfalls highlighted by the report include failure to establish genuine problems that need to be solved before beginning the project, as well as a fixation on mapping processes instead of improving them.

John Dixon, research director at Gartner, said: "Considerable attention has been paid to the value of BPM and the dramatic transformation it can bring to an organisation, but undertaking BPM isn't easy and BPI leaders and practitioners often stumble."

Earlier this month, Rachel Alt-Simmons of business software provider SAS, told Insurance & Technology magazine that companies must also bear in mind the change management challenges that can ensue from the introduction of analytics or business intelligence initiatives.

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