November 2022, Issue 17
In this month's issue, we discuss what is active listening and why is it important in the workplace and a step-by-step guide to emotional intelligence.
Emotional Intelligence: a step by step guide
Emotional Quotient (EQ) or Emotional Intelligence (EI) or was popularised in 1995 by Daniel Goldman. It refers to the ability to recognize and understand emotions, both in yourself and in others. Being emotionally intelligent...
What is Active Listening and why is it important in the workplace?
Active listening requires full concentration on what is being spoken about, as opposed to passively “hearing” the conversation. It is a skill that can be developed with practice and requires the listener to actively engage in...