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Training and skills 'essential for public sector transformation'

29 November 2010

A local government HR manager has suggested improving the basic skills of staff could be the key to driving transformation in the public sector.

Writing in the Guardian, Dean Shoesmith called for public organisations to invest in training their employees wherever possible, despite the pressure of the spending cuts.

He claimed that ensuring all members of staff possess adequate skills is crucial for both workplace morale and the current drive to make public sector bodies "do more for less".

Mr Shoesmith is both president of the Public Sector People Managers' Association and joint executive head of human resources for the London boroughs of Sutton and Merton.

He explained that in 2006, the two boroughs received a small grant from the London Development Agency to improve skills deficits in the local workforce.

After the training, surveys revealed improved commitment, conduct, attitude and performance among employees, as well as better customer service and less drain on management time.

"The lessons we learned in Sutton and Merton should be more widely applied to the transformation of public sector services," Mr Shoesmith commented.

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Categories: Public Sector

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