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Public sector managers need skills to engage staff, says CIPD

20 December 2010

The government's "Big Society" vision will only succeed if public sector managers are equipped with the skills to engage employees, according to a new report.

Published jointly by the Chartered Institute of Personnel and Development (CIPD) and the Public Sector People Managers' Association (PPMA), the study claims HR has a crucial role to play in the public sector transformation agenda.

It argues that HR and people management issues do not receive enough attention from policymakers, despite the fact that this area is where new ways of working can be embedded in an organisation.

"Public service transformation is critically dependent on developing new skills, changing engrained behaviours and managing the uncertainty and conflict that can arise as a result," commented Stephanie Bird, director of HR capability at the CIPD.

She added that plans for change management in public sector departments will ultimately fail unless HR is placed "at the heart of this process".

Meanwhile, PPMA president Dean Shoesmith described the government's reform agenda as "both an opportunity and a challenge" for HR professionals.

Writing in the Guardian last month, Mr Shoesmith said an emphasis on training and development can improve employee engagement and boost transformation processes.

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Categories: Public Sector


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