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Public sector ICT outsourcing 'needs proper planning'

17 July 2011

The government has been called upon to ensure that appropriate measures are taken to ensure the success of its ICT outsourcing plans.

Responding to the Cabinet Office's recent issuing of guidance for its IT offshoring plans, the National Outsourcing Association (NOA) has suggested this is an option that government departments will be pursuing more and more in future.

Martyn Hart, chairman of the NOA, said authorities must therefore plan this process in the same manner as any outsourcing arrangement, taking time to create exit strategies that can be built into contracts.

He also pointed out the importance of taking steps to guarantee data protection, which he said should be "a facet of all IT outsourcing contracts".

"It is good to see [the Cabinet Office] catching up with best practice. If offshoring is to be a part of the austerity plan, they need to get it right," Mr Hart added.

Last month, Colin Cram, managing director of consultancy Marc1, told Supply Management that the number of public sector bodies utilising outsourcing services is likely to see a sharp rise by 2016.

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Categories: Local Government

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