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Local authority outsourcing 'must be managed properly'
Local authorities that are considering outsourcing services may benefit from assigning interim managers to oversee the process.
Andrew Jepp, director of public services at Zurich Municipal, told the Local Government Chronicle that many councils are planning to outsource in order to save money, but noted that this undertaking must be managed carefully to succeed.
He observed that outsourcing can sometime have a negative impact on an organisation's existing workforce, unless managers make it clear why the change is occurring and what it means for current employees' responsibilities.
Mr Jepp also stated that the outsourced relationship itself should be closely monitored to ensure that goals and expectations are met and that issues such as security are taken seriously.
"Such partnerships require the same dedication and standards that were employed when handled by councils directly; this can only be achieved through active oversight and engagement by the councils themselves," he explained.
Last week, the Interim Management Association published figures showing that the number of reforms taking place among local authorities is leading to a rise in interim manager recruitment in this sector.
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Categories: Local Government