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Industry expert explains change management process

4 January 2010

Attempting to alter the working practices of a business can often lead to the resentment of change management professionals, one specialist has admitted.

Speaking to the Globe and Mail, Mark Smith explained that an interim manager or change management consultant is often "not the most popular guy" when they first enter an organisation.

However, the fact that such people are independent specialists and can change things for the better means that they will eventually win the support of those who once considered them outsiders, he added.

Mr Smith, who currently holds a global leadership role in the change practice at KPMG, told the newspaper that the demand for executives with change management expertise is currently high because "the basis of competition is changing".

He commented: "Once you change that basis, you have to rethink strategy; you have to rethink organisation; you have to rethink people and leadership."

The Confederation of British Industry's recent report The Shape of Business - The Next 10 Years predicted that many major organisations will drastically alter their commercial strategies over the next decade.

Categories: Commercial


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