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Emotional intelligence 'can improve business performance'
Managers with good emotional intelligence (EI) techniques can improve productivity and worker morale, according to an expert.
Kerrie Fleming, a member of the Leading People faculty at Ashridge Business School, argued that in the modern business environment it is vital for executives and managers to communicate well and deal with problems as they occur.
Developing good EI can "drive forward your objectives and ignite the best and most inspired performance from your employees," she added.
Research carried out by BlessingWhite recently showed that some 35 per cent of UK staff are working for their current employer only because they are waiting for another job to come along, sparking concerns that a disengaged workforce is not being well managed.
Ms Fleming noted that helping people manage their emotions within the work environment ensures they are capable of carrying out tasks to the best of their ability and encourages a positive atmosphere in the workplace.
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