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Change management skills 'need to be refreshed in 2012'

4 January 2012

Improved approaches to change management are likely to be a key trend for businesses in the coming year, according to an expert.

William Band, vice president and principal analyst at Forrester Research, has suggested that companies will find that an increased focus on customer satisfaction will be the key to survival in the current economic climate.

As such, many firms will find reason to make changes to the way they operate, making it vital for them to optimise the processes, tools and techniques they use to carry out these reforms.

He noted that change management is the "single hardest part of customer-centric business transformation", as workers need to be properly prepared for the potential upheaval that accompanies an adjustment to operating models.

"We see a resurgence of interest in understanding the best practices for helping employees adapt to new ways of working and building a company culture that puts customers first," Mr Band added.

This comes after Automation World highlighted a report from LNS Research last month suggesting that change management will also be vital to industrial automation firms wishing to optimise their asset performance management efforts.

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Categories: Functional Practices

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